Quttera is a set of heuristic and non-signature based investigation engines designed especially to detect security vulnerability exploits hidden in legitimate web-site content.
In software, security vulnerability basically refers to a bug or defect in program/application which allows cyber-criminals to execute malicious code that further download and execute malware.
The initial target of vulnerability exploit is to gain control over CPU of an attacked computer and further open a communication channel with attacker (or dedicated server). In majority of the cases such connection is then used to download and execute malicious software on the invaded system.
In most of the cases this is due to a server load. If the large amount of users submit the URL then the speed of the investigation decreases.You can continue browsing our site or come back later and enter the same URL to check what is the status of its investigation.
After the URL is submitted you can observe its status in the "Current status" field. When the content is being downloaded the status is changed to "Download".This stage of the process might take a while due to traffic limits or low download speed. Basically, investigation time = download time + scan time.
In the majority of cases this is due to the redundant spacing. Make sure you haven't added space before and/or after a URL string in the URL input box.
The free scanning web engine works totally from the outside probing and analyzing the same Web pages that your customers see. In other words we scan a website externally only with our free web scanner and we only access to what is visible on a browser such as Internet Explorer, Firefox, Chrome and etc. If you have a hidden malware within your website system files or core files that doesn't render content on the browser, it will not report malicious activity.
If you still think that your website is infected with malware or hacked, please contact us at firstname.lastname@example.org. We can scan your website internally and perform a full manual audit of your site as well as clean any infection that our free scanner didn't point out.
At least one file is Malicious and the rest are Clean or Potentially Suspicious or Suspicious or files of all three types. Malicious status assigned to files containing binary vulnerability exploits, PDF files containing malicious elements like embedded PE files and other known and/or "zero-day" threats.
Yes, we perform cleanup to already infected websites.
No, we do not offer one time malware removal. All our plans include unlimited malware removal.
Yes, we do offer a full refund in case:
1. A refund has been filed within 30 days from the purchase day and no malware removal request is submitted.
2. We are not able to remove an infection.
Yes, please contact our support team via your dashboard account or emails to email@example.com
All our malware removal request are handled via our ticketing system. You are welcome to contact us on the following numbers if you still would like to speak to one of our representatives:
US +1 (323) 540-5642
IL +972 (0) 337-413-04
Please note that in case we are busy and not able to take your call, please leave a voice message and we will get back to you as soon as possible.
Yes, we do have a custom plan for customers with more than 10 websites. Please contact our sales team at firstname.lastname@example.org to get a price list.
|Malware scan reports by email|
|Malware scan reports by email|
Need help? email@example.com
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