Yes, we perform cleanup to already infected websites.
No, we do not offer one time malware removal. All our plans include unlimited malware removal.
Yes, we do offer a full refund in case:
1. A refund has been filed within 30 days from the purchase day and no malware removal request is submitted.
2. We are not able to remove an infection.
Yes, please contact our support team via your dashboard account or emails to email@example.com
All our malware removal request are handled via our ticketing system. You are welcome to contact us on the following numbers if you still would like to speak to one of our representatives:
US +1 (323) 540-5642
IL +972 (0) 337-413-04
Please note that in case we are busy and not able to take your call, please leave a voice message and we will get back to you as soon as possible.
Yes, we do have a custom plan for customers with more than 10 websites. Please contact our sales team at firstname.lastname@example.org to get a price list.
Yes, we do scan, support and remove malware from any website built on any platform and Content Management Systems (CMS).
Here at Quttera we define a website in most of the cases by unique fully qualified domain name (FQDN).
Please note that we have additional policy to a website definition to a website using Content Management Systems (CMS) such as WordPress, Drupal, Joomla and others and treat a website based on unique CMS installation and setup.
Here are few examples to help you out to learn more about the additional policy:
A. The following website structure will require a dedicated licence:
mydomain.com directs traffic to mydomain.com/subdirectory
B. The following website structure doesn't require a dedicated licence since we will handle such structure as part of the main website:
mydomain.com/blog or mydomain.com/shop
C. The following website structure will require three licences for your main domain and the sub-domains since they will be pointing out to unique CMS installation on your backend:
mydomain.com, blog.mydomain.com and shop.mydomain.com
If you have any additional questions please do not hesitate to contact us on email@example.com
Please upgrade your ThreatSign! Plan to cover all the websites under your account/user.
We will scan all your websites since this is done automatically but malware removal and all the websites auditing won't be initiated and we won't be able to assist with blacklist removal to other websites until you have the appropriate plan in place.
A licence is required for every sub-domain (sub-domain.website.com) and an individual website structure. Please note that we remove/ clean malware from sub-directories (website.com/ sub-domain) located within the main root website. We do not clean/remove malware from other databases outside the main website and do not remove blacklist associated with a sub-domain that is not directly associated with the main website.
There are no additional fees and no hidden cost. The plan price you see is the price you pay.
All our prices listed in USD and the conversion rate will be automatically done via our third-party e-commerce system.
Please submit a malware removal request via ThreatSign! Dashboard (at the bottom left corner). Once malware removal request is submitted a support ticket will be assigned and all the communication about the malware removal will be done via the support ticket. The ticket number and link is shown at the end of the submission as a confirmation and it is also emailed to you by our support system automatically.
No, the setup is quick, simple and straightforward. Once a registration is completed you will be able to access your account via dashboard. More details on how to operate your account are available here: ThreatSign! dashboard guide
The malware removal is done by accessing your website backend such as your website server.
The access is done via FTP/ SFTP and SSH. Once we have the login details to your website backend we will be able to remove malware from your website.
Please note: if you are not familiar with your FTP/ SFTP and SSH details please contact our support team and we will help you out to obtain the details.
Yes, we provide support 7 days a week and 24 hours a day.
Please expect a delay during weekends and holidays as we have limited staff and malware researches on duty
No, we do not provide backup service. Please note that we do backup any file that we modify and/ or work.
The malware removal is automatic as well as manual and sometimes the malware removal process may corrupt your website. Majority of the time a website is already broken/ corrupted due to infection. Please note that our team include experts from all the fields so please contact our support team via our ticketing system if you experience an issue with your website once malware removal process is completed.
In software, security vulnerability basically refers to a bug or defect in program/application which allows cyber-criminals to execute malicious code that further download and execute malware.
The initial target of vulnerability exploit is to gain control over CPU of an attacked computer and further open a communication channel with attacker (or dedicated server). In majority of the cases such connection is then used to download and execute malicious software on the invaded system.
In most of the cases this is due to a server load. If the large amount of users submit the URL then the speed of the investigation decreases.You can continue browsing our site or come back later and enter the same URL to check what is the status of its investigation.
After the URL is submitted you can observe its status in the "Current status" field. When the content is being downloaded the status is changed to "Download".This stage of the process might take a while due to traffic limits or low download speed. Basically, investigation time = download time + scan time.
In the majority of cases this is due to the redundant spacing. Make sure you haven't added space before and/or after a URL string in the URL input box.
The free scanning web engine works totally from the outside probing and analyzing the same Web pages that your customers see. In other words we scan a website externally only with our free web scanner and we only access to what is visible on a browser such as Internet Explorer, Firefox, Chrome and etc. If you have a hidden malware within your website system files or core files that doesn't render content on the browser, it will not report malicious activity.
If you still think that your website is infected with malware or hacked, please contact us at firstname.lastname@example.org. We can scan your website internally and perform a full manual audit of your site as well as clean any infection that our free scanner didn't point out.
At least one file is Malicious and the rest are Clean or Potentially Suspicious or Suspicious or files of all three types. Malicious status assigned to files containing binary vulnerability exploits, PDF files containing malicious elements like embedded PE files and other known and/or "zero-day" threats.
|Malware scan reports by email|
|Malware scan reports by email|
Need help? email@example.com
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